+86 21 6360 9005
sales@netk5.com.cn
Your users stuck again? We fix it. Fast.
Every minute your team waits for IT help is lost productivity. We respond in your language, during your business hours — remote or on-site — and we actually fix things, not just ticket them.
Book a callMANAGED SERVICES
How we help keep your team working.
When your users can’t work, you can’t afford to wait. We keep your people productive with fast, reliable support — in English and Chinese, remote or on-site.
Help when you need it
Your team gets support in English and Chinese during business hours. Most issues are resolved remotely in minutes.
Proactive checkups
We visit regularly to catch issues before they become emergencies. Routine checks and talking to users mean fewer surprises and smoother operations.
Emergency? We've got your back
When things break, we're there. Emergency interventions are covered in your plan — and weekends or nights come with pre-agreed fees so there are no surprises.
24/7 eyes on your systems
Your critical equipment never sleeps, and neither does our monitoring. Performance trends and early alerts help us prevent problems before you even notice them.
MANAGED SERVICES
How we help keep your team working.
When your users can’t work, you can’t afford to wait. We keep your people productive with fast, reliable support — in English and Chinese, remote or on-site.
Help when you need it
Your team gets support in English and Chinese during business hours. Most issues are resolved remotely in minutes.
Proactive checkups
We visit regularly to catch issues before they become emergencies. Routine checks and talking to users mean fewer surprises and smoother operations.
Emergency? We've got your back
When things break, we're there. Emergency interventions are covered in your plan — and weekends or nights come with pre-agreed fees so there are no surprises.
24/7 eyes on your systems
Your critical equipment never sleeps, and neither does our monitoring. Performance trends and early alerts help us prevent problems before you even notice them.
MANAGED SERVICES
How we help keep your team working.
When your users can’t work, you can’t afford to wait. We keep your people productive with fast, reliable support — in English and Chinese, remote or on-site.
Help when you need it
Your team gets support in English and Chinese during business hours. Most issues are resolved remotely in minutes.
Proactive checkups
We visit regularly to catch issues before they become emergencies. Routine checks and talking to users mean fewer surprises and smoother operations.
Emergency? We've got your back
When things break, we're there. Emergency interventions are covered in your plan — and weekends or nights come with pre-agreed fees so there are no surprises.
24/7 eyes on your systems
Your critical equipment never sleeps, and neither does our monitoring. Performance trends and early alerts help us prevent problems before you even notice them.
FAQ
Questions? We answer.
What is covered in the Maintenance plans?
We provide on-site and remote support
Full support in case of emergency, remote support, and monthly activity summary and recommendations give you peace of mind and a clear overview on your IT System.
We come regularly to check your IT infrastructure
We answer within one hour
We cover emergencies during business hours
We document and report on our actions
Can you help us buy hardware or software?
Yes! We can handle your purchase requests
We work only with well-known, reliable vendors, with full warranty.
No need for you to deal with multiple vendors, we centralize your assets management, follow-up on warranty renewal.
We also take care of contacting vendors support on your behalf.
We work with official vendors with full warranty coverage
We centralize your inventory
We follow-up on warranty expiration & renewal
We take care of contacting vendor support
Will you monitor our critical equipment?
Yes! Our monitoring servers are up 24/7
We can monitor a wide range of data for your critical servers or network equipment.
We raise alerts or warnings depending on criteria discussed with you.
Equipment up-time
Resources utilization
Performance and workload
Failure prevention
Can you help us at night or during week-end?
Yes! We are flexible and available.
While our Maintenance plans don't cover out-of-hours work, they come with a fixed price for evenings and weekends.
No surprises, you know exactly what to expect and how much we'll charge.
Late hour On-Duty Response Team
Week-end interventions, planned or emergency
Pre-agreed fixed fee, billable per hour
High flexibility and availability
FAQ
Questions? We answer.
What is covered in the Maintenance plans?
We provide on-site and remote support
Full support in case of emergency, remote support, and monthly activity summary and recommendations give you peace of mind and a clear overview on your IT System.
We come regularly to check your IT infrastructure
We answer within one hour
We cover emergencies during business hours
We document and report on our actions
Can you help us buy hardware or software?
Yes! We can handle your purchase requests
We work only with well-known, reliable vendors, with full warranty.
No need for you to deal with multiple vendors, we centralize your assets management, follow-up on warranty renewal.
We also take care of contacting vendors support on your behalf.
We work with official vendors with full warranty coverage
We centralize your inventory
We follow-up on warranty expiration & renewal
We take care of contacting vendor support
Will you monitor our critical equipment?
Yes! Our monitoring servers are up 24/7
We can monitor a wide range of data for your critical servers or network equipment.
We raise alerts or warnings depending on criteria discussed with you.
Equipment up-time
Resources utilization
Performance and workload
Failure prevention
Can you help us at night or during week-end?
Yes! We are flexible and available.
While our Maintenance plans don't cover out-of-hours work, they come with a fixed price for evenings and weekends.
No surprises, you know exactly what to expect and how much we'll charge.
Late hour On-Duty Response Team
Week-end interventions, planned or emergency
Pre-agreed fixed fee, billable per hour
High flexibility and availability